Service Level Agreement (SLA)

Your business runs on NowMe.live, which means downtime directly impacts your bottom line. We engineer our platform for resilience and back it up with financially backed service commitments.

1. Service Credits

If we fall short of our 99.9% uptime guarantee, eligible Merchants will receive Service Credits applied to future billing cycles:

• < 99.9% but ≥ 99.0%: 10% Service Credit
• < 99.0% but ≥ 95.0%: 25% Service Credit
• < 95.0%: 100% Service Credit

2. Exclusions

The SLA guarantee does not apply to downtime caused by:

• Scheduled maintenance (which will be communicated at least 48 hours in advance).
• Factors outside our reasonable control (e.g., acts of God, regional ISP outages).
• Custom code, scripts, or third-party integrations implemented by the Merchant.

3. Monitoring & Reporting

We utilize global synthetic monitoring to track uptime minute-by-minute. Our real-time system status is publicly available, providing complete transparency into operational health and historical uptime metrics.