Cancellation Policy

1. SaaS Subscription Cancellation

As a Merchant, you can cancel your NowMeLive SaaS subscription at any time via your billing dashboard.

• Effective Date: Cancellations take effect at the end of the current billing cycle. You will retain access to the platform until the end of your paid period.
• No Prorated Refunds: We do not offer prorated refunds for mid-cycle cancellations.
• Data Retention Post-Cancellation: Upon cancellation and expiry of your subscription, your store will be deactivated. Following a 30-day grace period, your data will be permanently deleted in accordance with our DPDP-compliant Data Deletion Architecture.

2. Marketplace Order Cancellation (Customers)

Customers shopping on the NowMeLive Marketplace can cancel orders under the following conditions:

• Before Dispatch: Orders can be cancelled instantly for a full refund if the Merchant has not yet processed and dispatched the item.
• After Dispatch: Once an item is dispatched, cancellations are no longer possible. The customer must initiate a "Return Request" according to the Refund Policy after receiving the item.

3. Cancellation by NowMeLive

NowMeLive reserves the right to cancel a Merchant's subscription or suspend a storefront immediately, without prior notice or refund, under the following circumstances:

• Violation of the Acceptable Use Policy (e.g., selling prohibited, illegal, or counterfeit goods).
• Fraudulent activity, excessive chargebacks, or violation of the Terms & Conditions.
• Non-payment of subscription fees or platform commissions.

4. Contact Us

If you have issues cancelling your subscription or order, please contact our support team:
Email: contact@nowme.live
Phone: +91 9048070151