Refund Policy

1. SaaS Subscription Refunds (Merchants)

NowMeLive offers SaaS subscriptions for its AI Website Builder and Ecommerce management tools. We offer a 14-day money-back guarantee for all new subscriptions.

If you are not satisfied with the platform within the first 14 days of your initial purchase, you may request a full refund by contacting contact@nowme.live. After the 14-day period, subscription fees are non-refundable, except where legally required.

2. Marketplace Purchases (Customers)

For items purchased from independent Merchants on the NowMeLive Marketplace, refunds are governed by the specific Merchant's refund policy, which must comply with the Consumer Protection (E-Commerce) Rules, 2020.

• Defective/Damaged Goods: Merchants are required to offer a refund or replacement for goods delivered in a defective or damaged state, provided the issue is reported within the Merchant's specified return window (minimum 7 days).
• Cancellations Before Dispatch: Customers are entitled to a full refund if an order is cancelled before it has been shipped by the Merchant.

3. Dispute Resolution

If a Customer and a Merchant cannot resolve a refund dispute, NowMeLive may intervene to mediate the issue. While NowMeLive does not guarantee a specific outcome, we strictly monitor Merchant compliance to ensure consumer protection standards are met. Persistent violation of return policies will result in Merchant suspension.

4. Refund Processing Time

Approved refunds will be processed within 5-7 business days. Funds will be credited back to the original payment method used during the transaction via our payment gateway partners (e.g., Razorpay/Stripe).

5. Contact for Refunds

For SaaS subscription refund requests, or if you need to escalate a Marketplace dispute:
Email: contact@nowme.live
Phone: +91 9048070151